FAQs

There are several benefits of creating an Account, including:

  1. Your billing / shipping information will be saved, and checkout will be faster.
  2. You will be able to view your previous Order history.
  3. An Account is required to facilitate returns & Order cancelations.
  4. Account holders will remain up to date with latest promotions & newsletters.

Simply click on ‘Create an Account’, enter the required details & submit the form.

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.

Click here to subscribe to our newsletter to receive updates on sales & promotions.

Select your products from the Boutiquederoyal.pk website and click Add to Cart.
Once you have added all your desired items to your Shopping Cart, follow these instructions:
If you are a registered customer,

  1. Make sure you are signed in using the Sign In link
  2. Click on the ‘Add to Cart’ button and proceed to checkout
  3. Select address and click Next
  4. Select payment method
  5. Proceed to checkout
  6. Check your email for a Sales Order Summary

If you are not a registered customer,

  1. Click on the ‘Add to Cart’ button and proceed to checkout
  2. Enter all your required shipping and billing information
  3. Proceed to checkout
  4. Check your email for a Sales Order Summary
  5. Enter OTP received via SMS and email
  6. Check your email for a Sales Order Summary

Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services.

Further more, a sales agent gets in touch with the customer after the order has been placed online.

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

You can pay for your Order via 2 payment methods:

  1. Cash on Delivery – Available nationwide for Orders under PKR 20,000.
  2. Online Payment – Visa & MasterCard Debit & Credit Cards

To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out.

We offers exclusive gift packing for both online & retail purchases by default

If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 14 days from the time of Order cancellation. Orders can only be cancelled before delivery is dispatched.

In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

Your Order should be delivered within

  1. 2-4 days for Karachi, Lahore and Islamabad.
  2. 7-10 days for other cities.

No Delivery charges are applicable on our orders. We provide Free Shipping Nationwide.

Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled. If you have already paid for this order, your payment will be refunded within 14 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.