FAQs
What are the benefits of creating an Account?
There are several benefits of creating an Account, including:
- Your billing / shipping information will be saved, and checkout will be faster.
- You will be able to view your previous Order history.
- An Account is required to facilitate returns & Order cancelations.
- Account holders will remain up to date with latest promotions & newsletters.
How do I make an Account?
Simply click on ‘Create an Account’, enter the required details & submit the form.
How do I recover my forgotten password?
Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.
How do I get sale or promotional messages from Boutique De Royal?
Click here to subscribe to our newsletter to receive updates on sales & promotions.
How can I place an Order?
Select your products from the Boutiquederoyal.pk website and click Add to Cart.
Once you have added all your desired items to your Shopping Cart, follow these instructions:
If you are a registered customer,
- Make sure you are signed in using the Sign In link
- Click on the ‘Add to Cart’ button and proceed to checkout
- Select address and click Next
- Select payment method
- Proceed to checkout
- Check your email for a Sales Order Summary
If you are not a registered customer,
- Click on the ‘Add to Cart’ button and proceed to checkout
- Enter all your required shipping and billing information
- Proceed to checkout
- Check your email for a Sales Order Summary
- Enter OTP received via SMS and email
- Check your email for a Sales Order Summary
How do I search for an item on the website?
Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.
How will I know if Boutique de Royal has received my Order?
The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services.
Further more, a sales agent gets in touch with the customer after the order has been placed online.
Can I modify an Order after placing it?
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.
How can I pay for my Order?
You can pay for your Order via 2 payment methods:
- Cash on Delivery – Available nationwide for Orders under PKR 20,000.
- Online Payment – Visa & MasterCard Debit & Credit Cards
How do I redeem a voucher/discount code on online purchases?
To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out.
Can I use a gift packing for online purchases?
We offers exclusive gift packing for both online & retail purchases by default
When will I receive my refund after Order cancellation?
If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 14 days from the time of Order cancellation. Orders can only be cancelled before delivery is dispatched.
What do I do if my payment fails?
In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.
1. What is the delivery time for my Order?
Your Order should be delivered within
- 2-4 days for Karachi, Lahore and Islamabad.
- 7-10 days for other cities.
What are the delivery charges for local Orders?
No Delivery charges are applicable on our orders. We provide Free Shipping Nationwide.
What should I do if I have missed my delivery?
Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled. If you have already paid for this order, your payment will be refunded within 14 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.